CODE OF ETHICS

Renée & Co. Code of Ethics

Renée & Company and all related companies

Code of Ethics

August 07, 2022

The Code of Ethics of Renée & Company (“R&Co”), Scroll.care and its affiliates, and professional partners govern the ethical and professional conduct of all parties. Renée & Company has established a Code of Ethics that all members nationally pledge to abide by, thereby earning the right to refer to themselves as a Member of Renée & Company and Scroll.care.

1. A Member Agent, Affiliate, or Provider shall be guided by the Code of Ethics whether working with clients, the public, or other care professionals.

 

2. The needs of the client shall always be the primary consideration for any referral made by a Member Agent, Affiliate, or Provider.

 

3. A Member Agent, Affiliate, or Provider shall provide safe and effective guidance to families in need.

 

4. A Member Agent, Affiliate, or Provider shall provide equal and fair treatment to all clients, fellow Member professionals, and other non-members in the industry.

 

5. A Member Agent, Affiliate, or Provider shall observe all applicable local, state, and federal laws governing their licensure and professional work. This includes, but is not limited to, Medicare and Medicaid policies regarding vendor visitation, gifting, and compensation for referrals. A Member Agent, Affiliate, or Provider will neither compensate nor pay an employee of these organizations for a referral.

 

6. A Member Agent, Affiliate, or Provider shall advise the client without pressure or coercion.

 

7. A Member Agent, Affiliate, or Provider shall report any witnessed incidents of elder abuse, child abuse or animal abuse, or suspected abuse to appropriate authorities. 

 

8. A Member Agent, Affiliate, or Provider shall respect the right of the care provider to perform an independent assessment before accepting a prospective client. A Member Agent, Affiliate, or Provider shall not pressure or inappropriately influence a Member Agent, Affiliate, or Provider to accept any client. 

 

9. A Member Agent, Affiliate, or Provider will present yourself in a professional manner. Communicate clearly and often and do your part to ensure your client’s comfort in every situation.

 

10. A Member Agent, Affiliate, or Provider will be reliable by responding to referrals and answering calls, texts, and emails in a timely and professional manner.

 

11. A Member Agent, Affiliate, or Provider shall maintain the confidentiality of client information and use it only in manners permitted by the client and allowed by law.

 

12. A Member Agent, Affiliate, or Provider shall be knowledgeable about state laws and regulations impacting client decisions.

 

13. A Member Agent, Affiliate, or Provider will not discriminate based on race, national origin, social and economic class, sex, sexual orientation, gender identity and expression, age, political belief, religion, mental and physical ability, or any other factor. Renée & Co and Scroll.care adheres to a strict zero-tolerance discrimination policy.

14. A Member Agent, Affiliate, or Provider shall be knowledgeable about industry resources in the regions they serve.

15. A Member Agent, Affiliate, or Provider shall refer out clients whose needs fall outside their expertise.

16. Any punitive action taken against A Member Agent, Affiliate, or Provider by any local or state regulating authority FOR ANY ACTIONS WHICH OCCURRED AFTER THEIR ORIGINAL OR CURRENT MEMBERSHIP DATE may be submitted by a member or non-member to the national ethics committee for review of the person’s membership or certification.

All Member Agents, Affiliates, or Providers make a professional commitment to follow this Code of Ethics. Although Renée & Company and Scroll.care do not guarantee or track compliance, we investigate allegations of violations when received and take appropriate disciplinary actions.